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This policy was last updated on 05/13/2025.
Welcome to Crosswise ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website.
If you are a customer of Crosswise, this Privacy Policy does not apply to personal information or other data and information that we process on your behalf (if any) as your service provider (collectively, "Customer Data"). Our use of your Customer Data shall instead be governed by the terms and conditions of the separate customer agreement or terms of service that you have agreed to with us.
We may collect personal information that you voluntarily provide to us when you contact us through our website. This information may include:
When you visit our website, we automatically collect certain information about your device, including:
Crosswise does not intentionally collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, health information, or religious information.
Crosswise does not knowingly collect information from or direct any of our content specifically to children under the age of 18.
We process your personal data on based on the need to fulfill a contract, our legitimate interests, and your consent.
Specifically, we use your personal information to:
We may rely on your consent:
You may withdraw your consent at any time by contacting us using the details in the Contact Us section of this Privacy Policy.
Crosswise may share your personal information with the third-parties listed below for the Purposes that are described in this Privacy Policy or otherwise with your consent.
Crosswise only shares your personal information with those of its employees, contractors, and affiliated organizations that (i) need to know that personal information in order to process it on Crosswise's behalf, and (ii) that have agreed not to disclose it to others.
Crosswise may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Crosswise engages a number of service providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following service providers who will handle your personal information:
Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Crosswise.
We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) protect against legal liability, (d) to investigate fraud or other unlawful activity, or (e) or as otherwise required or permitted by law.
Crosswise takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.
In this section, we describe the rights and choices available to all users.
Information we collect may be stored and processed in the United States in accordance with this Privacy Policy but we understand that users from other countries may have different expectations and rights with regard to their privacy. For all App visitors and users, no matter their country of location, we will:
provide clear methods of unambiguous, informed consent when we do collect your personal information and where required by applicable law;
only collect the minimum amount of personal information necessary for the purpose it is collected for, unless you choose to provide us more;
offer you simple methods of accessing, correcting, or deleting your information that we have collected, with the exception of information you voluntarily provide that is necessary to retain as is for the integrity of our project code as described further below; and
provide App users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
Additional rights that may apply to you in certain instances:
These rights may be limited, for example if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.
Where we collect personal information to administer your accounts or your contract with us or to comply with our legal obligations, this is mandatory and we will not be able to manage our relationship with you without this. In all other cases, the provision of requested personal information is optional, but this may affect your ability to participate in certain App-related activities or being able to access and use certain features and services, where the information is needed for those purposes.
To exercise your privacy rights, you can email us at the address given below in the 'Contact Us About Your Privacy' section of this Privacy Policy.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
The relevant data controller for any personal information processed in connection with our website is Crosswise Risk Management Corp.
If you have any questions about this Privacy Policy or our privacy and security practices or you wish to make a complaint about our compliance with applicable privacy laws, please feel free to contact us at support@crosswise.io
If you have questions or concerns about the way we are handling your personal information, or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at support@crosswise.io.
In most cases, we will respond within 30 days of receiving your message but please note for promptest response, we recommend emailing us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
